When you create an account with TOMMYBOTS, we collect personal information such as your name, email address, payment information, and API keys for external exchanges. We may also collect information about your trading activities, including your trading history and performance.
We use Stripe, a third-party payment processor, to handle all payment transactions on our website. When you make a payment on our website, you will be prompted to enter your payment details, such as your credit card number, billing address, and expiration date. We do not store any payment information on our servers, aside from what is required by Stripe for payment processing.
We use the Stripe API to securely transmit your payment information to Stripe for processing. Stripe uses industry-standard security measures to protect your payment information, including encryption and tokenization.
We will receive certain transaction details from Stripe, such as the date and time of the transaction, the amount paid, and the payment method used. We use this information to process your order and to provide customer support as needed.
If you have any questions about our payment processing policy or how your payment information is handled, please contact us at [email protected].
We use your personal information to provide you with the TOMMYBOTS trading platform and to communicate with you about your account. We may also use your information to improve our services, to conduct research and analysis, and to prevent fraudulent activity.
We may share your information with our trusted third-party service providers, such as payment processors and hosting providers, to provide you with our services. We may also share your information with law enforcement agencies, regulatory bodies, or other third parties as required by law.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We also use third-party cookies, such as those from Google Analytics, to collect anonymous data about website usage and to analyze website traffic.
We may also use web beacons, which are small graphic images that allow us to monitor website traffic and to collect data about website usage. We may use this information to analyze trends, to administer the website, to track users' movements around the website, and to gather demographic information about our user base.
TOMMYBOTS takes the security of your personal information seriously. We have implemented industry-leading security protocols to ensure the safest environment possible, including:
Interaction with customer's exchange through API Keys: TOMMYBOTS never has direct access to our customers' funds and we cannot make any withdrawals. Customers have the ability to revoke API access at any time.
API Key storage: All API Keys are stored with 256-bit encryption.
Password storage: User passwords are stored with one-way Bcrypt hashes in accordance with industry standards.
Data encryption: User data is protected from unauthorized intrusion using multiple layers of encryption, including 256-bit encryption over the network. All website data is transmitted over encrypted Transport Layer Security ("TLS") connections (i.e., HTTPS).
Additional security measures: We employ other top-notch security hardening techniques to ensure the safest environment possible. Among these are enterprise-level DDOS protection and web application firewall (WAF) to prevent and mitigate against malicious attacks. These measures are regularly monitored and updated to ensure the highest level of security possible.
In the event of a data breach that affects your personal information, TOMMYBOTS will take all necessary measures to investigate the breach, mitigate its effects, and comply with our legal obligations. If we determine that the breach is likely to result in a high risk to your rights and freedoms, we will notify you as soon as possible, and provide you with information about the nature of the breach, the types of personal information that have been compromised, and the steps that we are taking to address the situation.
If you become aware of any unauthorized access to your account or any other security breach, please contact us immediately at [email protected].
We will retain your personal information for as long as necessary to provide you with our services and to comply with our legal obligations. We may also retain certain information for longer periods of time as required by law or for legitimate business purposes.
The TOMMYBOTS website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.